About Us

Empowering Growth, Enhancing Experience, and Driving Success

Welcome to Cote Insight Partners Inc., where we empower businesses, as well as non-profits, to thrive through expert consulting in customer experience, operational efficiency, and human resources.

With a deep understanding of the challenges growing organizations face—scaling operations, maintaining service excellence, and fostering workforce engagement—we provide tailored solutions that drive sustainable success.

Our expertise helps businesses streamline processes, enhance customer interactions, and optimize HR strategies, ensuring they are equipped to scale effectively in today’s competitive landscape.

At Cote Insight Partners Inc., we are more than consultants—we are strategic partners dedicated to helping you unlock your organization’s full potential. Stay tuned for updates as we officially launch in 2025!

Our Story

Every business has a journey, and Cote Insight Partners Inc. is no exception. Founded with a passion for helping organizations enhance customer experience, streamline operations, and optimize human resources, we specialize in supporting businesses and non-profits as they scale and evolve.

With decades of expertise in customer strategy, operational performance, and workforce engagement, our team understands the challenges growing businesses face—expanding customer bases, maintaining service quality, and building strong teams. That’s why we provide tailored consulting solutions designed to help organizations navigate these complexities and achieve long-term success.

We believe in collaboration, innovation, and sustainable growth. Our goal is to be more than just consultants—we aim to be trusted partners who empower businesses to unlock their full potential.

Meet The Team

Richard Cote

Co-Founder & Consultant

Richard Cote is an expert Customer Strategy Professional with extensive experience in enhancing customer experience, optimizing operations, and driving organizational change. With a background in customer experience roles at The City of Calgary, Mayfair Diagnostics, and Honeywell, Richard brings a strategic, data-driven approach to solving business challenges. He specializes in building customer-centric cultures, improving operational efficiency, and empowering teams to succeed. A project management and change management professional, Richard delivers tailored solutions that foster sustainable growth and high service standards.

Rachel Cote

Co-Founder & Consultant

Rachel Cote is a seasoned non-profit professional with a strong background in stakeholder relations, volunteer programs, and large-scale outreach initiatives. With extensive experience managing programs that drive social impact, Rachel is also skilled in various Human Resources functions, including workplace investigations and policy writing. Currently pursuing the CPHR designation, she is committed to staying at the forefront of HR best practices. Rachel is passionate about fostering positive change within organizations that share her dedication to making a meaningful difference in the community.

Organizational Experience

Cote Insight Partners Inc. has a proven track record of driving transformation across diverse sectors, from government to non-profits. We specialize in leading change management initiatives, improving operational efficiency, and promoting customer-centric and employee engagement strategies

Industrial Supply & Safety Solutions

Human Resources Consultancy

Non-Profit & Community Organizations

Government/Public Sector

Corporate Retail Management

Healthcare professional assisting patient

Healthcare & Medical

Volunteer-Based Organizations

Call Center Management

Sales & Technical Support